Shipping FAQ
Yes, all shipments from United Patriot Coin are fully insured. If anything happens to your package while in transit, it will be covered under our insurance policy, subject to the conditions outlined in our Terms & Conditions.
If your package is considered Lost in Transit, contact us immediately. For USPS, this means no tracking updates for 5 or more calendar days. For UPS, it’s 3 calendar days. You must notify us within 7 days of the last tracking update for USPS and 3 days for UPS. If you fail to contact us within these timeframes, insurance will not cover the package.
Once you report a lost package, we will investigate with the carrier and start the claims process, which can take 30 or more days. In many cases, delayed shipments end up being delivered late. If your package is delivered after being reported lost, you must notify us within 24 hours.
If your shipment appears damaged or tampered with, we recommend refusing the package upon delivery. Insurance coverage ends once the package is signed for or marked as delivered. If refused, it will be returned to us for inspection.
If you already accepted the package, keep all packaging materials and contact us within 48 hours. Failure to notify us within this timeframe may impact your claim eligibility.
If your order arrives damaged or missing items, contact us within 48 hours so we can begin the claims process. We require you to keep all packaging materials until the issue is resolved.
The delivery timeline depends on three key factors:
- Payment Processing – Orders are processed once we receive and verify payment. If paying by check or wire transfer, you will receive a confirmation email when the payment is received.
- Holding Periods – Some payment methods (like checks) have mandatory holding periods before the order ships. These are detailed at checkout and in your confirmation email.
Shipping Method & Transit Time – UPS 3-Day Air is the fastest and most reliable option, typically delivering within 1-3 business days once in transit. USPS delivery times vary and may be less consistent.
Orders over $1,000 require a signature upon delivery. Orders under $1,000 do not require a signature unless you select and pay for that option at checkout. Once a package is marked as delivered, our responsibility ends.
Once a package is marked as delivered to the specified address, our liability and insurance coverage end. If you experience an issue, you must report it to us within 2 calendar days of recorded delivery.
We’ll send an email notification once your order ships. You can also track your order by logging into your account or using our Track an Order page.
Depending on your payment method, you may be able to ship your order to an address other than your billing address.
- Credit/debit card payments must be shipped to the billing address unless you call us to request an exception.
- Check, wire transfer, ACH payments can be shipped to any address except UPS stores and mail forwarding locations.
No, we only ship within the United States (including P.O. Boxes and APO addresses). We do not ship to U.S. territories.
Yes, orders shipped via USPS can be delivered to P.O. Boxes. However, insurance coverage ends once the package is marked as delivered.
Yes, we can ship to UPS Stores and similar mail and packing locations. However, since these are private businesses, our shipping insurance does not cover lost or missing packages once tracking shows the package as delivered.
No, due to high shipping costs, we use USPS only for orders to Alaska and Hawaii.
For security reasons, all UPS and FedEx shipments include a "No Will Call" restriction, meaning they cannot be picked up from a UPS or FedEx facility. This helps prevent fraudulent interceptions.
UPS and FedEx will attempt delivery three times. If no one is available to sign, the package will be returned to us.
If your order contains both in-stock and presale items, everything will ship together once the presale item arrives. We cannot split shipments due to insurance requirements.
Most orders are shipped from our secure warehouse in Shenandoah, Texas. For security, the return address on all packages is masked to avoid revealing the package contents.
You can select your shipping method during checkout. If your order qualifies for free shipping, the pre-selected option will be base shipping (USPS, UPS, or FedEx, at our discretion). You can upgrade shipping for a small fee by selecting a different option.
We ship orders in discreet, unmarked packaging via USPS, UPS, or FedEx. All shipments are fully insured.
Note: UPS 3-Day Air is not available for Alaska, Hawaii, P.O. Boxes, UPS Stores, or APO addresses. No Will Call pickups are allowed. Saturday delivery is not included.
